Preguntas frecuentes (FAQ)

Please consult the sections below to find the answers you are looking for. If you do not find the information you need or have further questions, please do not hesitate to contact us.

We are always available to help.

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1. General Questions
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2. Questions about Products
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3. Questions about Payments
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4. Questions about Shipments
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5. Contact Information

1. General Questions

What is the return policy?

We want you to be completely satisfied with your purchase, therefore returns are accepted within 30 days of the purchase date. To begin the process, please visit the Returns page and follow the instructions provided.

How can I track my order?

After shipment, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or change my order?

Orders are processed as quickly as possible. If you need to change or cancel, you should contact customer support as soon as possible. We will do our best to fulfill your request.

How long does delivery take?

For mainland Portugal and Spain, delivery usually takes between 24 and 48 hours. For other European countries, delivery times may vary between 72 and 96 hours, except in cases of stock shortages.

For countries outside the European Union, customs duties may apply and are the customer's responsibility. Customs procedures may also cause additional delays beyond normal shipping times.

2. Questions about Products

What is Immunity Boost and how does it work?

Immunity Boost is a range of supplements developed to strengthen the immune system through essential vitamins, minerals, and natural extracts, such as Vitamin C, D3, Zinc, Echinacea, Ginger, and Propolis. These ingredients work synergistically to support the body's defenses and promote overall well-being.

What is Bullet Coffee?

Bullet Coffee is a functional coffee developed by nutritionists to provide sustained energy, increased focus, and support for metabolism. The formula combines caffeine, MCT, collagen, taurine, vitamins, and botanical extracts, creating a balance between science and nature.

Do the products contain sugar or artificial sweeteners?

No. The products contain no added sugars and are sweetened only with sweeteners of natural origin, such as steviol glycosides, ensuring a pleasant taste without compromising nutritional balance.

Are the products suitable for vegans?

Yes, vegan options are available. It is recommended to consult each product's individual page for detailed information regarding ingredients and dietary suitability.

3. Questions about Payments

¿Qué métodos de pago se aceptan?

Several payment methods are accepted, including credit cards (Visa, MasterCard and American Express), PayPal, MB WAY and Apple Pay.

Is it possible to pay in installments?

No. The installment payment option is not currently available.

Is my payment information secure?

Yes. The security of payment information is treated with the utmost seriousness. All transactions are processed securely using encryption technology with industry-recognized standards to protect your data.

4. Questions about Shipments

How long does shipping take?

For mainland Portugal and Spain, delivery usually takes between 24 and 48 hours. For other European countries, the delivery time may be slightly longer, typically between 72 and 96 hours, except in cases of stock shortages.

For countries outside the European Union, customs duties may apply, which are the customer's responsibility. Customs procedures may also cause additional delays to normal shipping times.

What is the shipping cost?

Shipping costs depend on location and the shipping method selected. For more information, please refer to the Shipping Policy.

Is there free shipping?

Yes. Shipping is free for orders above a certain value. For more details, please see the Shipping Policy.

5. Contact Information

¿Cómo puedo contactar con atención al cliente?

You can contact our customer support team by email at wecare@zelthynutrition.com or by phone at +351 289 280 558 (national landline call charges apply).

What are the opening hours?

Our opening hours are Monday to Friday, from 9:30 am to 1 pm and from 3 pm to 7 pm .

How can I send feedback?

Your feedback is welcome and valued. You can send a message through the contact page on the website or by email to wecare@zelthynutrition.com .

Is there a physical address?

Yes. The headquarters are located at Rua dos Ferradores 39 B and C, 8125-498 Quarteira, Portugal .