Contacts

Due to the high volume of orders and contact requests, response times may be longer than usual. We're working as hard as we can during this period and thank you for your understanding.

We're here to help!

Got a question or query? Send us a message below.

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FAQs (Frequently asked questions)

Got a question?
Check our Frequently Asked Questions for an instant answer.

Office

Rua dos Ferradores 39 B e C,
8125-498 Quarteira, Portugal

Email

Contact us

Phone: +351 289 380 558 

(National landline call rates apply) 
09:30 - 13:00 / 15:00 - 19:00

FAQ (Frequently asked questions)

How long does delivery take?

For mainland Portugal and Spain, delivery usually takes between 24 and 48 hours. For other European countries, it may take slightly longer, usually between 72 and 96 hours, except when items are out of stock.

 

For countries outside the European Union, customs duties may apply, which are the customer's responsibility. Please note that customs procedures may also cause delivery delays beyond normal shipping times.

Can I change or cancel my order?

If your order hasn't been processed yet, we'll do our best to make the change. Contact us straight away with your order number.

Once it has been shipped, changes are no longer possible.

Which payment methods are accepted?

We accept credit/debit cards, PayPal, MB WAY and Apple Pay. All transactions are secure and encrypted.

How can I return a product?

You can request a return within 30 days of receiving your order. Contact us with your order number and we'll send you the instructions you need for the process.

Products must be unopened and in perfect condition, in their original packaging.

When will I get my refund?

Once the returned product has been received and checked, the refund is processed within 5 to 7 working days.

The amount will be refunded using the same payment method used for the purchase.

Are the supplements safe?

Yes. All products are developed with high-quality ingredients, safety-tested and compliant with European Union regulations.

If you have specific questions or particular health conditions, we recommend consulting a healthcare professional.

Do you ship abroad?

Yes. We ship to most European countries.

Delivery costs and times are calculated at checkout, based on the delivery address.

How can I contact customer support?

You can get in touch using the form below, by email at wecare@zelthynutrition.com or by phone on +351 289 280 558 (local call rates apply).

The customer support team is available Monday to Friday, from 09:30 to 13:00 and from 15:00 to 19:00.

Other questions? See global FAQ