Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We want you to be completely satisfied with your purchase, so we accept returns on all items within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
How long does delivery take?
For Portugal and mainland Spain, delivery usually takes 24 to 48 hours. For other European countries, it may take a bit longer, typically between 72 and 96 hours, except in cases of stock shortages.
For countries outside the European Union, customs fees may apply and are the responsibility of the customer. Please note that customs procedures may also cause delays in delivery beyond the standard shipping times.
2. Product Questions
What is Immunity Boost, and how does it work?
Immunity Boost is a range of supplements designed to strengthen your immune system with key vitamins, minerals, and natural extracts like Vitamin C, D3, Zinc, Echinacea, Ginger, and Propolis. These ingredients work together to support your body's defenses and overall well-being.
What is Bullet Coffee?
Bullet Coffee is a functional coffee developed by nutritionists to provide sustained energy, enhanced focus, and metabolism support. Its formula combines caffeine, MCT, collagen, taurine, vitamins, and botanical extracts, creating the perfect balance between science and nature.
Does your products contain sugar or artificial sweeteners?
No! Our products have no added sugars and are sweetened only with natural sweeteners like stevia glycosides, offering a great taste without compromising your health.
Are your products suitable for vegans?
Yes, we do offer vegan options! Please refer to the individual product pages for detailed information on ingredients and suitability.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, MbWay, and Apple Pay.
Do you offer installment payment options?
No, we do not offer installment payment options at the moment.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
For Portugal and mainland Spain, delivery usually takes 24 to 48 hours. For other European countries, it may take a bit longer, typically between 72 and 96 hours, except in cases of stock shortages.
For countries outside the European Union, customs fees may apply and are the responsibility of the customer. Please note that customs procedures may also cause delays in delivery beyond the standard shipping times.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing wecare@zelthynutrition.com or by calling our toll-free number at +289 280 558 (standard local call rates applies)
What are your business hours?
Our business hours are Monday through Friday from 09:30 - 13:00 / 15:00 - 19h00.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at wecare@zelthynutrition.com.
Do you have a physical address?
Yes, we do have a physical address. Our headquarters is located at Rua dos Ferradores 39 B e C 8125-498 Quarteira, Portugal.
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