Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

Dispute Resolution

At Zelthy, operated by Huxia, Lda., we are committed to providing high-quality products and excellent customer service. However, should any issue arise during your purchase, we strive for a swift and fair resolution. This page provides information about your rights and dispute resolution options, in accordance with European and Portuguese law.

Alternative Dispute Resolution (ADR)

If you file a complaint regarding a product or service purchased through the website and are unable to reach a satisfactory solution with customer support, you may resort to an Alternative Dispute Resolution (ADR) entity.

ADR entities are independent and impartial, and can assist in resolving consumer disputes without the need to resort to the courts.

In Portugal, the following are among the RAL-certified entities:

  • Lisbon Consumer Conflict Arbitration Center : www.centroarbitragemlisboa.pt

  • Porto Consumer Information and Arbitration Centre (CICAP) : www.cicap.pt

  • Arbitration Center of the Autonomous University of Lisbon : arbitragem.autonoma.pt

The complete list of authorized ADR entities can be found on the website of the Directorate-General for Consumer Affairs : www.consumidor.gov.pt .

European Online Dispute Resolution (ODR) Platform

In addition, the European Union provides an Online Dispute Resolution (ODR) platform , which allows consumers and traders in the EU to resolve disputes arising from online transactions.

The ODR platform is an interactive website managed by the European Commission and can be accessed at the following address:
https://ec.europa.eu/consumers/odr

Through this platform, you can submit a complaint in any official language of the European Union, which will then be forwarded to the competent national authority.

Important Information

Voluntary nature: The use of an ADR entity is voluntary and constitutes an alternative to judicial proceedings.

Duty to inform: Under European legislation, companies must provide clear information about ADR mechanisms and the ODR platform. Zelthy fulfills this duty as part of its commitment to transparency and consumer protection.

Contacts for Litigation-Related Issues

For any questions related to dispute resolution or this policy, you can contact:

Huxia Ltda.
39 B and C Rua dos Ferradores
8125-498 Quarteira, Portugal
Email: wecare@zelthynutrition.com