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Shipping policy
Thank you for shopping at Zelthy!
Once payment for your order is confirmed, it will be processed and shipped within a maximum of 48 business hours (except in cases of stock shortages or other unforeseen circumstances beyond our control).
Your order will be delivered by a Zelthy partner carrier. You will receive email or SMS updates on the status of your order and can change the delivery address or reschedule delivery directly with the carrier.
Shipping Costs
Shipping fees apply to all orders, regardless of delivery address, but may be waived when the order meets the value conditions shown in the table below:
| Destination | Up to 1 kg | + 1 kg | Free shipping for orders over: |
|---|---|---|---|
| Mainland Portugal and Spain | €4.50 | €4.50 | €49.90 |
| Portuguese Islands (Madeira and the Azores) | €9.99 | €12.99 | €74.90 |
| Europe Zone 2 (France, Germany, Italy, Belgium, Netherlands, Luxembourg, Austria) | €7.99 | €9.99 | €74.90 |
| Europe Zone 3 (Ireland, Sweden, Denmark) | €9.99 | €12.99 | €124.90 |
| United Kingdom | €11.99 | €16.99 | €124.90 |
| Switzerland and Norway | €16.99 | €21.99 | €145.00 |
Important Information for Countries Outside the EU
For the United Kingdom and Switzerland (countries outside the European Union), additional customs charges may be levied on the recipient. These costs are outside our control and are not related to the shipping fees for the merchandise.
Shipping Notifications
You will receive email or SMS notifications about the status of your order. If you need to change the delivery address or reschedule delivery, you can do so by contacting the carrier directly.